Introduction to the Helpdesk User's Role
Responsibilities
The helpdesk user's role within Flow360 includes these areas:
- logging new helpdesk issues
- allocating helpdesk issues to managers and / or surveyors
- monitoring the progress of helpdesk issues
Relationships
The helpdesk user has relationships within Flow360 to:
Managers
- when a manager manages helpdesk issues relating to the helpdesk user
Surveyors
- when the surveyor manages helpdesk issues relating to the helpdesk user
Service providers
- when a service provider undertakes work relating to helpdesk issues relating to the helpdesk user