Releasing a HOLD
How to release a Hold that has been applied to a Helpdesk issue, task or works order
The works order on HOLD
In this example the works order has been placed on hold for a purchase order number to be issued. The manager has now received a message that the order number has been raised and added to the order (1) so the order can now be released.
To do this the manage has to go to the hold event which can be seen on the events list - click the events tab (2) to reveal the list.
The events list showing the HOLD event
To go to the hold event record click the goto button on the relevant line
Confirm release with notes
Confirm the reason for the hold release and click Confirm
The HOLD event (released)
The end date is automatically entered and all linked objects are now released from the hold.
The order (released)
Going back to the order, the status has been updated to Confirmed and works can now proceed - note that the total time the order was on hold has been logged and is displayed on the works order record.