How to set the start date and update percentage progress
On the works order record that is confirmed (and not yet started) click the Confirm button
In order to set just the start date, now click Update
To update the start date for all line items on the order click All
To update jsut the current (visible) set of line items, click Set
NOTE: Many Helpdesk issue orders will only ever contain a single line item. However, orders can contain many line items.
Enter the start date (the current date and time will be entered by default) and click OK
The order record's status will change from 'confirmed' to 'in progress' and the start date will show on the line item/s and on the main order record.