Helpdesk
Flow360's integrated Help desk is designed to help identify and resolve issues quickly.
The Flow360 Help desk has been designed to make the logging of queries and issues by all users a simple and trackable process.
Calls can be logged either by a facilities manager entering them directly into the system or by any user directly onto the system. The logging of a call by a user then notifies either via email or sms text message the designated manager that an issue has been logged. The call can then be progressed with the appropriate action being taken. Where appropriate, maintenance tasks can be allocated with accompanying timescales and priorities attached.
As the call progresses details of events that have occurred are updated and instantly visible to all. The on-line nature of Flow360 means progress can be checked and updated by anyone anywhere with the appropriate permissions. This visibility of data means that work schedules can be planned around maintenance tasks and everyone is kept informed about what is happening.
Flow360's Helpdesk:
- provides the initial contact point for facilities and asset users to raise maintenance or repair issues either online or via office or facilities management staff
- quickly and easily identifies exactly which feature of which asset requires attention
- logs works orders and deployment of resources
- communicates messages to in-house service staff or retained contractors via SMS messaging or any internet enabled device
- has linked external document storage – including M&E manuals, H&S notices, photographs, plans and diagrams etc
- is available to service staff and contractors on site
- tracks works orders to ensure completion and efficient sign-off
- can automatically notify where routine maintenance is scheduled within close time proximity to a repair request
- processes financial aspects of reported repair and maintenance issues
- offers an intuitive and attractive user-interface
Facilities managers have access to all levels of the system giving them control of the helpdesk function.
Flow360 provides fast and prompt resolution of all issues arising with the associated benefits to all concerned.
