Facilities & Helpdesk
Flow360 initiates and audits the actions which are required to get things done within the maintenance process
Help Desk - Provides the initial point of contact for users to raise work requisition orders on-line or via help-desk staff. Flow360 communicates messages to in-house service staff or retained contractors via SMS messaging or any internet enabled device. To speed up the resolution of items raised, Flow360’s Help Desk has access to linked external document storage.
Supplier Relations - Flow360 liases directly with individual or selected groups of suppliers to facilitate e-tendering, manage price enquiries and issue works orders. Use the integrated National Schedule of Rates for quotation and cost-calculations and shortlist suppliers for works. Flow360 also recognises and supports sub-contract level relationships.
Inspections - Flow360 manages the diary of essential tasks and makes records available to the responsible person anywhere, anytime. In addition, where reactive maintenance works are issued, Flow360 has the ability to identify if routine task requirements could be conducted in parallel, reducing wastage of time and expense per item.